Welcome to Ruby Country Medical Group
MONDAY 20th JAN: We are having major IT problems at our Stratton site today & are not able to access the electronic system. Please bear with us. We will post updates as we known more.
eConsult is available for Patient's of Holsworthy Medical Centre,
Stratton Medical Centre and Hatherleigh Medical Centre
Your eConsult will be with a member of our clinical team with a response no later than the end of the second working day. This service is not suitable for emergency conditions.
Ruby Country Medical Group brings together Holsworthy Medical Centre, Stratton Medical Centre and Hatherleigh Medical Centre, serving Holsworthy and Stratton as well as surrounding villages. We see patients at three sites: Stratton Medical Centre, Holsworthy Medical Centre and Hatherleigh Medical Centre. Our team includes GPs, a Clinical Pharmacist, paramedics, nurse practitioners, practice nurses, health care assistants and phlebotomists as well as our practice management and administrative support and patient services teams. We also have access to two social prescribers employed by the local Primary Care Network.
We are responsible for advising patients on leading a healthy lifestyle, as well as caring for people needing medical care. We offer a full general practice service and run specialist clinics as indicated in this website. At two sites there is also an on-site, independently run, pharmacy. At Hatherleigh we have an integral dispensary.
At Ruby Country Medical Group we aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important that you know who you are speaking to, so our office staff wear a name badge and identify themselves on the telephone.
FLU NEWS!!! FOR FLU INFORMATION AND CLINIC DATES CLICK ON THE LINK FLU NEWSLETTER
Brexit – Please do not ask for extra prescriptions due to Brexit. The Department of Health and Social Care has been working closely with the NHS, trade associations, wholesalers, pharmaceutical companies, suppliers of medical devices and many others, to help to ensure medicines and medical products continue to be available if there is a ‘no-deal’ EU Exit.
RUBY COUNTRY MEDICAL GROUP NEWSLETTER
For our January newsletters please press either of the links below.
We are changing the way our On The Day appointments work at Holsworthy. All patients who request an On The Day appointment will now be called by a Health Care Professional to discuss the best way to deal with each issue. We feel that this will result in fewer patients needing to visit the practice and improve waiting times for everyone. We will be reviewing the impact that this change will have and welcome feedback from you if you use the On The Day appointments in the next couple of weeks. Your feedback will help us to improve things going forward.
HOLSWORTHY & HATHERLEIGH CQC INSPECTION
Thank you to all patients and staff for help given before and during the CQC inspection on Tuesday 19th November at our Hatherleigh & Holsworthy sites. As soon as we have the report we will post it here. Thanks everyone!
SOCIAL PRESCRIBING? What's it all about?
Dawn Bauling and Chris Scadeng are our two Social Prescribers and are employed across 6 local practices: Stratton, Holsworthy, Black Torrington, Bradworthy, Neetside and Hatherleigh, by the local Primary Care Network.
SOCIAL PRESCRIBING is a recognised way of linking people to the vast array of non-clinical services, groups and activities provided locally to help people develop happier healthier lifestyles. Patients can be referred to Dawn and Chris by their GP, by contacting them directly at any of the named surgeries above or by booking directly into a clinic. Clinics are now in full swing.
Please note that Chris has recently replaced Kate Longthorne who continues to work for the PCN in another capacity. For a downloadable leaflet and ways to contact Dawn and Chris please click the link: SOCIAL PRESCRIBING LEAFLET
If you would like to see the RCMG Handbook please follow the link: HANDBOOK Sept 2019
WE ARE NOW A PARK RUN PRACTICE....have a look and see what's involved! PARKRUN
IMPROVED ACCESS FOR PATIENTS
We currently offer Improved Access appointments for our Devon patients at Holsworthy Medical Centre on a Thursday evening until 8pm, and alternate Saturdays from 9am-12.30pm. These appointments are pre-bookable and a mixture of face-to-face and telephone consultations. Please be aware that we do not operate a walk-in service during these hours and you will be directed elsewhere if you haven't booked in advance.
We are also able to offer Saturday morning, extended hours clinics to our Stratton patients for Practice Nurse, Nurse Practitioner and Health Care Assistant appointments (including bloods). Again, these are non-urgent, pre-bookable appointments and are being held at HOLSWORTHY MEDICAL CENTRE. The clinics are held fortnightly. Please call 01288 352133 for availability and booking, as appointments go very quickly.
Kernow Health also operate an extended hours service at Bodmin, Liskeard, Falmouth and Truro for Cornwall patients. If you wish to book in please call us for availability.
To access the online services available at the medical centre simply come in to reception to obtain a username and password. Please be aware that we can only give these details to the person to whom they belong. ID will need to be provided.
Postcode checker: CLICK HERE to see if you are within the Holsworthy, catchment area. Patients from Hatherleigh, Shebbear and surrounding villages please call 01409 253692 to verify. For Stratton patients please CLICK HERE or call 01288 352133.
(Site updated 20/01/2020)