Suggestions, Complaints & Compliments

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.

Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Want to make a complaint?

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately. 

Want to leave a compliment?

We make every effort to give the best service possible to everyone who attends our practice.

We welcome positive feedback as well as suggestions. If you would like to leave a message to a member of our team please use the form to the right and we will pass it on to those involved.

 

OUR COMMISSIONERS

Because are practices are in both Devon and Cornwall our Commissioners are:

NHS Devon Integrated Care Board

Aperture House
Pynes Hill
Rydon Lane
Exeter
Devon
EX2 5AZ

Email: d-icb.corporateservices@nhs.net

Tel: 01392 205205

Website: https://devon.icb.nhs.uk/

 

NHS Cornwall and The Isles of Scilly Integrated Care Board

Part 2S, Cyn Trevail
Beacon Technology Park
Dunmere Road
Bodmin
PL31 2FR

No general email address available. Contact by online form on website. 

Tel: 01726 627800

Website: https://cios.icb.nhs.uk/