Phone lines are open from 08:30 to 18:00 at Stratton and 08:00 to 18:00 at Holsworthy and then calls divert to emergency lines. For routine appointments, queries or concerns please call after 11am. For urgent matters, please call anytime, preferably before 11am when it is easier to get through for urgent concerns.

Reception is staffed in the evenings until 18:30 although doors will be closed at 18:00, unless there are Enhanced Access appointments that evening.

Enhanced Access appointments for non-urgent matters are available on Tuesday, Thursday and Friday evenings, as well as on some Saturday mornings. Please ring to be advised of times and locations. Location may vary from your usual practice. These are not walk-in clinics, so please do not attend unless you have already booked an appointment.

Our nurses are also available for urgent appointments.

Our staff have four half-days specifically allocated for practice whole-staff or PCN-wide training. This is essential to maintain high-quality up-to-date healthcare services for our patients.

2024 dates are as follows:

5^th March | 15^th May | 16^th July | 11^th September

All practices will close at 12.30pm on those dates, and a full out-of-hours service takes over by phoning the usual practice number. Hatherleigh Dispensary will be closed on those afternoons. On-site pharmacies at Holsworthy & Stratton will remain open.

Our Partner GPs, along with other clinicians, are now providing GP sessions at Hatherleigh throughout the week. The appointments are usually, but not exclusively, in the morning. Please call 01409 253692 after 11am to be advised of availability.

THURSDAY 20th JUNE

It is with great sadness that we inform you that our wonderful colleague, and brilliant nurse, Di Goodhead passed away at the end of May. Di worked at the original Hatherleigh Practice, as well as at the current one, with many patients having benefitted from her excellent nursing care, quiet understanding and gentle listening ear. Despite her illness, Di continued to work until quite recently—a testament to her love of nursing and the community she worked in.

As a mark of respect we will be closing Hatherleigh Medical Centre all day on Thursday 20th June to allow staff to attend a service of remembrance. We will miss a much-valued colleague and friend. Sending our sincere condolences to her husband and family, and thanking them for allowing us to share this sad news.

If you wish to make a charity donation in memory of Di, there is a collection box at Hatherleigh reception. 

If you need medical advice and direction when our Hatherleigh practice is closed on 20th June, please call 01409 253692 as normal. Holsworthy Medical Centre and Stratton Medical Centre will remain open, although there will be a reduced nursing staff on that day.

Thank you for your understanding. 

ALWAYS call 999 in a life-threatening or limb-threatening emergency.

Chest pains and / or shortness of breath constitute an emergency. If you are unsure when to call 999 click HERE

TRAINING AFTERNOON CLOSURE

We will be closed for staff training at all sites on Tuesday 16th July 2024 from 1pm. If you need urgent medical advice on that afternoon, please call your usual practice number to be directed.

All practices will open again as normal on Wednesday 17th.

AT OTHER TIMES WE ARE CLOSED

Please use the following service options for anything that isn't immediately life-threatening or limb-threatening and that doesn't require a 999 response.

NHS 111

For urgent medical advice and direction call NHS 111 by dialling 111,  use NHSApp or NHS111 Online.

NHSAPP

NHSApp will help you access a range of NHS services: self-help health advice, order prescriptions, book and manage appointments, access to your medical record, for example. It will also direct you to appropriate services and triage your medical concern. To find out more about NHSApp click HERE

For a downloadable leaflet to help you get started with NHSApp click HERE

COMMUNITY PHARMACY

Community Pharmacies are a valuable source of healthcare informaton and treatment for some minor ailments. Most pharmacies are part of the PHARMACY FIRST scheme, allowing you to be treated for 7 common minor ailments (depending on age) without having to see a doctor. To find out more click HERE.

For a list of pharmacies available near you click HERE You will need your postcode to use this service.

Alternatively, and if your condition is non-urgent, please use the Online Consultation tab on the homepage. We may have to pause this service temporarily for operational reasons. 

URGENT MENTAL HEALTH SUPPORT

Urgent Mental Health support is available via:

MENTAL HEALTH CONNECT CORNWALL: 0800 038 5300

DEVON FIRST RESPONSE: 0808 196 8708

• Samaritans 116 123 (free from mobile or landline)
• SHOUT - 24/7 text service - (Text Shout to 85258) 
• SANE 4.30pm-10.30pm - 0300 304 7000
• Papyrus - for young adults 0800 068 4141 
• Campaign against living miserably (CALM) for men – 0800 58 58 58
• Childline – 0800 1111

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face-to-face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.