Appointments

AccuRx - Online Consultations

Please click on the surgery you are registered with below to start your online consultation.

Your consultation will be with a member of one of our clinical teams with a response no later than the end of the second working day. This will be delayed when there are Bank Holidays. This service is not suitable for emergency conditions. If you suffer from one of the conditions below, please do not use an Online Consultation. Dial 999. 

 

Heavy Bleeding Chest Pain Collapse & unconsciousness Extensive/major burns Sudden facial or limb weakness Fitting
Spinal injury Unwell floppy infant Severe allergic reaction Poisoning/ overdose Headache with loss of consciousness  

 

This service is suitable for non-emergency conditions, referall queries and miscellaneous administrative queries. To find out how accuRX Patient Triage works please click on the YouTube video tutorials (6-8 minutes), below the surgery buttons.

Booking Appointments

If you wish to make an appointment at any of our sites then please use the following numbers:

  • Hatherleigh: 01409 253692
  • Holsworthy: 01409 253692
  • Stratton: 01288 352133

 

SystmOnline 

Systm Online gives you access to the online services for Holsworthy, Hatherleigh and Stratton practices. This includes arranging appointments, ordering repeat medication, accessing your medical record and updating your details. You can book an appointment online via the link at the top of this page.

You will need to be registered for this service. Please bring ID with you to do this so that we can verify your identity. For patient confidentiality reasons we are only able to give this on-line details to the patient to whom they belong unless proxy access consents are in place. Please ask at reception about this.

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Routine Appointments

From April 2023, you will be able to book in with any GP at your practice. If you wish to speak to a specific GP, you will be offered the soonest pre-bookable routine appointment with that GP. This can be either by telephone, by video call or as a face-to-face appointment.

You are able to book routine appointments with a GP up to two weeks in advance only. If there are no appointments available, you may be offered an appointment with another GP. Nursing appointments can be booked up to 6 weeks in advance, sometimes longer.

 

Every patient at Holsworthy, Hatherleigh and Stratton will continue to be allocated a named GP. This is necessary for legal and administrative purposes. Information coming back after referrals to hospitals and other healthcare providers, will always be sent back to referring clinician.

 CALL AFTER 11am FOR ROUTINE MATTERS

For routine bookings and queries, please call after 11am, leaving the phone lines open for urgent care requests earlier in the morning. Anyone with an urgent condition is free to call at any time during normal opening hours.

 

 

Urgent Appointments

If your condition is urgent: has come on in the last 24 to 48 hours, or is an existing condition that has got suddenly worse, you will be advised to book in with out Critical Care Team (On The Day Team) for that day. This multidisciplinary team is available every week day and consists of a combination of Nurse Practitioners, Urgent Care Practitioners and other healthcare professionals as well as GPs.

If you are booked into this clinic you will receive a call from a member of the team first. Due to nature of urgent care, we are unable to give you a time for this call. 

Please be reassured that you will be invited in and seen if there is a medical need to do so.

CALL AT ANY TIME DURING OPENING HOURS FOR URGENT CONDITIONS

If you need medical advice and direction when we are closed please call 111 or go online https://111.nhs.uk/

Always call 999 if your condition is life-threatening.

Early Morning Appointments

We also offer early morning appointments from 7.40am at Holsworthy, for those patients who cannot attend the practice during normal working hours.  

Telephone Advice Appointments

Telephone advice appointments are available with most of our heathcare professionals. Please request this on booking. If you are making a routine booking you will be given an approximate time. If you are being booked into our Critical Care Team (On The Day Team), then we will not be able to give you a time.

If you are using a mobile phone, please keep your phone on and make sure you have a strong signal.

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APPOINTMENTS BY TEXT

To ease some of the pressures on our telephone systems, we are starting to use text messages to invite people in for appointments, allowing them to book online, without having to phone in. This has been used for the Flu and Covid vaccination invitations, for example.
 
So what can you expect when a text invitation arrives, how do you know it's from us and how can you book in? We hope this presentation is of help.
 
 

Home Visits

Our clinicians typically see six patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible.

However, members of our Visiting Team (Nurse Practitioners and paramedics) can visit you at home if your condition means you cannot attend at a Medical Centre.

Please ring before 10:30am to arrange a visit and let us know if your condition is urgent. As visits are conducted throughout the day, and our team members have to travel considerable distances between patients occasionally, we cannot specify an exact time when you will be visited. If your condition deteriorates before we are able to get to you and you need urgent assistance please call 999.

ENHANCED ACCESS

If you wish to use GP services in the evenings, or at weekends, access is now changing, with improvements to where, when and how this can happen.
 
As well as pre-bookable appointments still being available at your own surgery early in the morning on certain evenings and on some Saturdays, remote pre-bookable, non-urgent GP appointments will also be available to all patients at our 5 network practices through LIVI, every weekday (4-8pm) and at weekends. Please note, you will not be able to use the LIVI App to book these specially-allocated appointments - they will now will need to be booked by our practice staff.
 

Please ring your own surgery, have the Enhanced Access options explained to you and get booked in.

Enhanced Access

Not Registered for Online Services?

To request an appointment please use our Online Consultation service above, where you will be given either an online consultation, telephone appointment or face to face appointment as appropriate. Alternatively, please register for online services below.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. You can use text to cancel your appointment (via your appointment reminder message), you can email your practice or call us. 

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments and cancel them.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone number or email address. 

Opening Times

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