If you have a medical emergency like chest pain, vomiting blood, trouble breathing, dial 999

Please contact your surgery online using the link below.

Please call you surgery as early as you can and ideally before 11:00am.

• Hatherleigh & Hatherliegh: 01409 253692
• Holsworthy: 01409 253692
• Stratton: 01288 352133 

If you need medical advice and direction when we are closed please call 111 or go online https://111.nhs.uk/

Always call 999 if your condition is life-threatening.

From June 2024 Stratton Primary Care Hub offers appointments for people with minor illness symptoms on some Mondays, Wednesdays and Fridays (subject to staff availability). You will see either an Advanced Nurse Practitioner or a GP for your appointment.    

The hubs are conveniently located across Cornwall, providing additional health and care services locally. We are delighted to have one sited so close to our practices. 

You can access the hub only through your usual practice who will advise if the hub is appropriate for you, using a number of eligibility criteria, some of which are: 

• You are aged between 2 and 70 (age range set by NHS Cornwall Integrated Care Board)
• Your medical concern is a single minor ailment: urinary tract infection, a simple skin infection, an acute Ear Nose & Throat (ENT) condition, for example 
• You do not have any pre-existing chronic conditions 
• You require a face-to-face consultation for medical reasons 
• You are registered at any of the practices within the Coast & Country Primary Care Network (Bradworthy, Holsworthy, Hatherleigh, Neetside and Stratton Medical Centres)  
• You are able to get to Stratton Hospital 

We hope patients will find this a useful addition to services already    being offered by our surgery. Please note that the Hub service works as well as our usual On The Day Teams.

We also offer early morning appointments from 7.40am at Holsworthy, for those patients who cannot attend the practice during normal working hours.  

Telephone advice appointments are available with most of our heathcare professionals. Please request this on booking. If you are making a routine booking you will be given an approximate time. If you are being booked into our Critical Care Team (On The Day Team), then we will not be able to give you a time.

If you are using a mobile phone, please keep your phone on and make sure you have a strong signal.

Our clinicians typically see six patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible.

However, members of our Visiting Team (Nurse Practitioners and paramedics) can visit you at home if your condition means you cannot attend at a Medical Centre.

Please ring before 10:30am to arrange a visit and let us know if your condition is urgent. As visits are conducted throughout the day, and our team members have to travel considerable distances between patients occasionally, we cannot specify an exact time when you will be visited. If your condition deteriorates before we are able to get to you and you need urgent assistance please call 999.

Every patient at our practices is allocated a named GP. This is necessary for legal and administrative purposes. You can, however, see any of the GPs working at your practice, expressing your preference when you book. The GP that you are assigned to administratively as your named GP, doesn't have to be the GP that you see.

You may wish to see the same GP for continuity of care. When you book in for a routine appointment with them, you will be given the soonest routine pre-bookable appointment. If there is nothing available within 2 weeks, you may be offered an alternative GP or healthcare practitioner.

Information coming back after referrals to hospitals and other healthcare providers, will always be sent back to referring clinician.

Please ring your own surgery to have the Enhanced Access options explained to you and to get booked in.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. You can use SystmOne Online and NHSApp to cancel an appointment. You can also email your practice or call us - there is a direct option on our telephone system to do this, so you do not have to wait in a call queue. 

We have a texting service which allows you to receive confirmation and reminders about some (not all) appointments and to cancel them.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone number or email address.