Dear Patients,

💻 Supporting Patient Care with Heidi AI: What You Need to Know

At Ruby Country Medical Group, we are committed to providing high-quality, compassionate, and efficient care to all our patients. As part of our ongoing efforts to embrace safe and effective innovation in the NHS, we are now using Heidi AI to assist our GPs during some consultations.

🧠 What is Heidi AI?

Heidi AI is an AI-powered digital assistant designed to help clinicians document medical consultations more accurately and efficiently. It listens securely in real time during your consultation and produces a structured clinical summary that the GP can review, edit, and approve before it is added to your medical record.

It is important to note that Heidi is a support tool — your GP remains fully in control of your consultation and your clinical decisions.

🔍 How Does Heidi Work?

During your appointment, the GP will activate Heidi on their device (computer or tablet). Heidi listens to the conversation and generates a written summary of key clinical points such as:

• Your presenting problem (reason for visit)
• Relevant medical history and symptoms
• Clinical findings and observations
• Diagnoses, treatments, and next steps

This summary is not saved automatically. The GP has the final say and reviews, edits, and confirms the information before it is stored in your official patient record.

🔐 Is Heidi AI Safe and Secure?

Yes — safety, confidentiality, and data protection are top priorities.

• ✅ Heidi does not record or store your voice.
• ✅ All information processed is done so in accordance with NHS data governance standards and UK GDPR.
• ✅ The technology is approved for use in clinical settings and complies with NHS Digital’s data protection requirements.

Your medical record remains under the control of your GP at all times. Heidi simply provides a first draft, saving time on manual documentation.

👩‍⚕️ Why Are We Using Heidi?

Clinical documentation is a vital part of safe healthcare — but it takes time. On average, a GP spends 30–40% of their day typing up notes, often outside of appointment hours.

Heidi AI helps to:

• Free up GP time during and after consultations
• Improve the quality, consistency, and clarity of medical records
• Support more patient-focused conversations
• Reduce admin burden and GP burnout
• Allow GPs to concentrate on what matters most — you

❓Will It Change My Appointment?

In most cases, you may not even notice a difference. Your GP will continue to lead the consultation, just as before. Heidi runs discreetly in the background. You may see your GP reviewing or confirming notes at the end of your appointment, which helps ensure everything discussed is captured accurately.

We will always inform you if Heidi is being used in your appointment and you can ask questions or opt out if you have any concerns.

🗣️ What If I Don’t Want Heidi Used?

We understand that patients have different levels of comfort with technology. If you would prefer not to have Heidi involved in your consultation, you are welcome to let your GP or reception team know. It will not affect your care in any way.

📞 Have Questions?

We’re happy to help. Please speak to a member of our team or ask your GP if you’d like more information about how Heidi AI is used at Ruby Country Medical Group.

North Cornwall seems less well served with Community Transport.

"Do you need help getting to your medical appointment?"

June includes Cervical Screening Awareness Week. An opportunity to highlight the enormous importance of attending your cervical screening (smear) test.

1 in 3 DON'T attend their cervical screening test.

The most frequently asked questions about cervical screening are :

• How painful is a cervical screening (smear) test? Does it hurt?
• What is a cervical screening (smear ) test looking for?
• Is cervical screening necessary?
• How often is cervical screening?
• What is the difference between a smear test and cervical screening?
• How do you prepare for a cervical screening test?
• Should I have a cervical screening test if I'm LGBTQ+ 

Click the link below for answers and help to any concerns you may be feeling. Share your feelings. Get support. Be supportive. 

Cervical Screening Awareness Week

And the NHS Cervical screening - NHS

You may need more help and support with cervical screening for many reasons.

Speak to your GP surgery if you have questions about cervical screening invitations, results or any symptoms you have.

You can access our June newsletter HERE.

Dear Patients,

We are writing to inform you that Dr Richard Tingay will be leaving the practice in 12th June 2025.

While we are very sad to see him go, Dr R has accepted a new role closer to home. We understand his decision and fully support this next step in his career. He has been a valued member of our clinical team, and we know many of you have greatly appreciated his care, compassion, and dedication.

On behalf of everyone at the practice, we would like to extend our sincere thanks to Dr Tingay for his contribution and commitment during his time with us. We wish him all the very best for the future.

Patients registered with Dr Tingay will continue to receive high-quality care, and your usual GP will be updated accordingly in due course. If you have any concerns, please do not hesitate to contact the practice.

Thank you for your understanding and continued support.

Yours sincerely,

Ruby Country Medical Group

Lesley Source

Practice Manager Ruby Country Medical Group

Tel: 01409 255277