Practice News

22nd Feb


We are often asked by secondary care (usually in Hospitals) to undertake blood tests on behalf of consultants, outpatient departments and wards, at our medical centres. This is something we are happy to do as it is easier for our patients and reduces unnecessary travel.

However, we are only able to undertake these bloods tests under certain conditions, which are in the Community Phlebotomy Local Enhanced Service, agreed between local acute Trusts and, therefore, essential.

There are 2 things that must be in place before we can take your blood for other care providers.

  1. Each patient must be responsible for making the blood test appointment requested by secondary care. We cannot do this on your behalf.
  2. Each patient must come to the appointment with the appropriate 'form' or printed labels provided by secondary care. This ensures the correct tests are done and ensures the results go back to the right place – the person who has requested it. This is important for on-going patient care and to remove any delay in follow-up.

If you need to request a form or labels, the RDUH Community Phlebotomy Service can be contacted on 01395 519922.

To downlaod this information click HERE

22nd Feb


On 31st January 2024, the extension of the Pharmacy First scheme, allowing people to go to their pharmacy for treatment for certain specified minor illnesses, came into place.

Our brilliant community pharmacies work extensively to support us all in GP practices and this is a welcome initiative, allowing experienced and qualified Pharmacists to offer treatment to people, without them needing to see their GP. It is estimated that 10 million general practice appointments a year will be saved and help patients access quicker and more convenient care. The service is available on a walk-in basis or by online video link at most community pharmacies, with 95% of pharmacies signing up to the scheme nationally.

Always check your own pharmacy for details and to find out how it works, and to ensure they have signed up to the scheme.

Pharmacy consultations will usually be held in a private space so confidentiality can be maintained, with relevant, clinical information being shared back to that person’s GP.

What can your Pharmacist do?

  • offer advice to patients about minor illnesses
  • supply NHS medicines where clinically appropriate (including some prescription-only medicines under Patient Group Directions), to treat 7 common health conditions:
  • sinusitis (12 years and over)
  • sore throat (5 years and over)
  • earache and middle ear infections (1 to 17 years old)
  • infected insect bites (1 year and over)
  • Impetigo (1 year and over)
  • shingles (18 years and over)
  • uncomplicated urinary tract infections in women (16 to 64 years old)


For more information click HERE

15th Feb


To add to the existing work of the Pharmacy and Prescription teams in our practices, we will now be using a new Clinical Prescribing Service.

A team of Clinical Pharmacists will be contacting patients to offer:

·       medication reviews and medication queries

·       statin initiation for patients with high cholesterol

·       help with medication additions or changes, made as a result of a hospital admission or requested by a consultant.

·       repeat prescription requests

·       acute (one-off) prescription requests

On occasion you may receive a call at the weekend. The pharmacist will introduce themselves and let you know who they are and that they are working for our practices. They will also ask if you are happy to agree to a review by phone.

As these are not appointments booked by you, we want you to be aware that these are Pharmacists working as part of our extended team and are genuine callers.

We hope this will be of help to our patients.    

10th Jan


Our practices usually take 4 closure afternoons per year, for whole staff training.

The first of our 2024 closures will be taking place on Tuesday 5th March. All of our sites and the dispensary at Hatherleigh will be closed from 12.30pm onwards. A full out of hours service will be available by calling your usual practice number to be advised and directed. Onsite pharmacies - Boots at Holsworthy and Avicenna at Stratton, will be open as normal.

More information about what to do if you need medical help on that afternoon, will be released nearer the time.

Other planned closure afternoons for 2024 are: 

Wednesday 15th May

Tuesday 16th July

Tuesday 8th October