Phone Call Recording Policy

All phone calls in and out of the Practice are recorded and logged, usually to a particular member of staff. These will not be regularly monitored, but will be used to support necessary inquiries and complaints. This is important for the protection of our staff and patients, and for training purposes. The calls are stored on a secure online portal for 3 years. They will then be deleted. All personal data is stored in line with our GDPR obligations.